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Services

Analysis & Design


Analysis & Design

Whether you require a simple local network, voice systems, data centers, or third party cloud integration, we design high-performance, fault-tolerant, scalable systems, with minimal maintenance requirements. By using virtual technology, we will build and implement the best network architecture for your firm.

Our team will evaluate your requirements as well as short and long term goals. We will create a detailed plan, including, budgets, electricity loads, HVAC requirements, equipment lists and implementation procedures. We can bring in our own electrical and civil engineers as well as architects, or, we can work with your team.

We will deliver on time and on budget.

Consulting &
Project Management


Consulting & Project Management

The IT market is saturated with products and services. You are inundated with "solutions" and promises such as "we will manage your entire operation." Our team has access to the major hardware and software vendors. Our experts will find the applications and products that are suitable for you. We will ensure that your entire team is aware of the capabilities of every solution. More importantly, we will apprise you of the limitations of each and every solution and ensure that the product you are investing in will deliver.

Cloud Computing Integration


Cloud Computing Integration

Whether you are aware of the buzzword or not, cloud computing is an evolving paradigm with tremendous momentum. The advent of cloud computing is leading to a restructuring of what is possible through the internet, with the capability to follow through on the promise of more power and “access from anywhere” mobility. Users will be able to store and manipulate files, images, videos and other data remotely, and cloud computing provides the ability to keep networks and mobile devices synchronized at all times. In fact, cloud computing is forcing businesses to change their methods and strategies. From reducing capital expenditures to leveraging tiered storage for maximal efficiency to creating efficiencies in human resources, cloud computing offers a way to increase capacity or add capability without the expenditure of additional infrastructure, training or licensing.

At ITelligent we leverage both our state-of-the-art private cloud as well as integrate with the public cloud. Our model allows us to position crucial elements of the network on the redundant, high-availability side of our cloud and use the public cloud for less essential uses. Our deep expertise in cloud integration and related efficiencies allows us to provide value to your company:

  • • Combine cloud computing with traditional IT Infrastructure to create an IT model that is best
       for you
  • • Use your cloud-based technology to solve accessibility or licensing issues
  • • Deliver IT services from a public cloud, private cloud or a flexible hybrid delivery model as you
       become an Instant-On Enterprise

Whether your company is small, medium, or large, your technology needs will require flexibility, automation, security, insight and speed. Companies with large, batch-oriented, tasks can get results as quickly as their programs can scale, since using 1000 servers for one hour costs no more than using one server for 1000 hours. This elasticity of resources, without paying a premium for large scale, is unprecedented in the history of IT.

Maintenance


Maintenance

Your IT infrastructure, equipment and software require maintenance to run smoothly, but hardware and software maintenance are an increasing expense. The older your hardware and software are, the more you end up spending for supporting it. Post-warranty costs could force you to buy new equipment and start the cycle all over again.

Depending on which studies you use, between 60% and 75% of corporate IT budgets will be spent on maintenance and support. The fact is that the cost of maintaining your assets is three times as high as buying it. ITelligent's technology services and proprietary tools allow you to reduce your costs significantly by eliminating the need to invest in hardware and software.

Mail Archiving


Mail Archiving

ITelligent has long supported customers with email archiving services, and our capability for helping with storage or regulatory obligations is extensive. Whether your needs are for internal processes, or for legal or regulatory, we can:

  • • provide affordable extra storage to decrease operating costs
  • • archive emails for up to 7 years (and longer, if necessary)
  • • help keep Exchange mailboxes smaller for improved speed
  • • integrate Spam controls
  • • implement continuity protocols and services
  • • advise on disaster recovery and redundancy issues
  • • implement regulatory compliance
  • • assist with internal email monitoring

Compliance Solutions


Compliance Solutions

Compliance requirements for electronic communications is a growing burden on many companies. Regulatory and contractual expectations are expanding; with communications devices evolving rapidly and the widespread use of social media platforms, regulators are now approaching Facebook and Twitter posts with the same level of scrutiny as email and other forms of electronic communication. Failure to meet standards frequently introduces potential legal liability or financial penalties.

ITelligent can guide your company, analyze your current compliance regime, help you set protocols, schedules and procedures, and provide technical and infrastructure assistance. We can help with the resources and costs associated with email monitoring, electronic archiving, and response to potential regulatory examinations. We will work closely with your compliance officer or general counsel to make sure you are aware of current and potential requirements and the available solutions.

ITelligent services supports the following agencies regulations:

  • • Securities Exchange Committee (SEC)
  • • National Association of Securities Dealer (NASD)
  • • New York Stock Exchange (NYSE)
  • • Financial Industry Regulatory Authority (FINRA)
  • • Sarbanes-Oxley Act (2002)
  • • Gramm-Leach Bliley Act (1999)
  • • IPA & PIPEDA (Canada)
  • • USA Patriot Act (2001)
  • • UK & European Data Protection Acts
  • • Freedom of Information Act (FOIA)

Application Development


Application Devleopment

Application development is more than just code. ITelligent will assess your business needs, work with stakeholders, help you identify the solution that will make a difference for your business. Our designers and developers understand software, but they also understand business. From analysis to scheduling to design to programming, ITelligent will create the solution you envisioned, improving workflow, eliminating redundancies, and crafting efficiencies.

Every now and then, the better answer is not to build but to use existing solutions. ITelligent brings the same careful methodology to software integration that we use for our in-house development, including quality control, testing, and training. Application development is much more than just code; it is seeing the bigger picture, and devising and applying a comprehensive solution.

Web Design Services


Web Design Services

There are designers, and then there are web designers. Creating the proper design for a website entails technical capability, creative and artistic skill, detailed project management, and excellent communication. ITelligent's in-house designers and creative partners allow us to approach every project with the appropriate resources, and our technical and development time bring those designs to fruition. We think ahead, designing for smart devices and desktop browser at the same time. We can assist you with content and marketing strategies, content creation, guide you on usability and navigation, and provide continuous evaluation of how best to create a website that will fit your audience. Does your web presence need a larger audience? We can also provide SEO strategies and implementation.

Data Archiving,
Storage Services and Versioning


Data Archiving, Storage Services and Versioning

Whether for your corporate continuity program, disaster recovery, industry or contractual requirements, or simply for your own business purposes, you need to have archival information available and accessible to your business. Archiving and storage capabilities and methods can either be an accelerator or an inhibitor to achieving the full benefits from a virtual server, client or cloud environment.

ITelligent offers a menu of storage options for your organization, including products, solutions and services that deliver the availability, efficiency, manageability and the performance you require. We can provide backup to local drives, scheduled backups to remote locations, real-time backups, and we can store the data for as long as necessary. We provide custom storage and backup services for financial institutions, including daily local backups which we store at an offsite controlled facility. We also provide a proprietary versioning service, supporting unlimited real-time versions of any file.

Your information is your livelihood, the core of your business. Talk to us about how we can safely and securely archive and store your data, and provide access to your information even if local disks are damaged or lost.

Startup & Relocation


Startup & Relocation

Starting or relocating a physical business environment is a stressful project. From logistics to vendor services to physical plant requirements, a thousand and one details must be attended to before staff can arrive for work. ITelligent has extensive experience in fast startups and hassle-free relocation services.

Because we have done it all before, we anticipate any issues and resolve them before they can affect your business.

  • • Order and install telephony systems, including VOIP
  • • Order and implement internet trunk lines
  • • Establish electrical, HVAC and access control units
  • • Set up security systems
  • • Coordinate with building management for office furniture, corporate art collections,
       setting up individual offices
  • • Order or move phone numbers
  • • Prepare disaster recovery and continuity sites
  • • Set up state-of-the-art data centers, both virtual and physical
  • • Create and implement testing plans with failover contingencies

The devil is in the details, and ITelligent’s logistics and project management experience will allow you to set up your new space or relocate your old one with confidence and comfort.

CRM Integration


CRM Integration

The most successful implementation or integration of Customer Relationship Management software usually does not hinge on the technology itself, but begins with clear analysis and appropriate communications within your organization about the benefits and policies of the CRM system.

ITelligent can provide a detailed analysis of your organization's business needs and guide your company's management through a thoughtful evaluation of the available tools. Once the appropriate system has been selected, we will create a detailed integration strategy and advise on company-wide communications regarding the CRM implementation. Our specialists will prepare, execute, test and train your CRM integration, allowing your organization to reap the benefits:

  • • Increased sales
  • • Better customer relationships
  • • Collect crucial data
  • • Identify opportunities
  • • Better analysis of customer accounts
  • • Effectively targeted marketing
  • • Better cross-selling
  • • Improved customer service

ITelligent works with and supports some of the most widely-adopted CRM systems, including SalesLogix, Salesforce, and Microsoft CRM. .

Disaster Recovery & Business Continuity


Disaster Recovery & Business Continuity

Companies must always be prepared to face unexpected emergencies and disasters. To ensure that these unforeseen events do not compromise your invaluable data, ITelligent offers data protection backup and recovery solutions that guarantee predictability, manageability and accessibility. We have developed a comprehensive portfolio of continuity and disaster recovery options that run the gamut from live automatic failover to a remote or local archival site to redundancy within the Cloud both on the East and West coasts. Our engineers will tailor the most cost-effective solution based on your needs and requirements.

VOIP Services


VOIP Services

Paying too much for your phone service – we can help
Full support for any size business with Hosted PBX technology
HIPA compliant communication for Medical Facilities

Unlimited Calling Plans
Unlimited, anytime calls anywhere in the US and Canada.

Messaging on Hold
Customize the music or message that is played while a caller is on hold.

Extension Dialing
Dial anyone in your company using a 1 to 5 digit extension.

Toll Free Numbers and Number Transfers
Want an 800 number? No problem. Want to keep your current number? Easy, we'll transfer it to our system. Want both? Not a problem.

Personalized Voicemail
Business-class voicemail services with notification via email with audio file attached.

Conference Bridge
Hold conference calls with up to 20 participants.

Ring Groups
A group of extensions that share the distribution of incoming calls.

CRM Integration
Integrate the phone system with Salesforce, Outlook, ACT! and Netsuite for one-click dialing and popup capabilities.

Tel-Networks USA (TN-USA)

VIP Support Program


VIP Support Program

ITelligent clients stay with us because we focus on their needs and resolve their challenges. Over the years executives have asked us to go above and beyond the norm, to provide a level of personal support that is unusual, and it has been our pleasure to do so.

We would be happy to take care of those administrative and personal tasks that eat up time and divert energies away from what is most important. Allow us to be your resource for installing home wireless networks, set up cable, FIOS, DSL or Dish services. We will implement home network security measures, assess and set up personal computers and laptops, and even safeguard your children’s computers.

Service like this is no longer a luxury for busy executives and their families, but a necessity for safe and secure personal computing that fits seamlessly into a work environment.

Collocation Services


Collocation Services

With multiple redundant 1GB tier 1 internet connection backbone, SAS70 certified locations on the East and West coasts, and state-of-the-art technology, ITelligent can provide your hosting needs. If dealing with data centers, ordering lines, routers, firewalls and cross-connections take up your time and focus, let our support team take these tasks off your plate.

Handheld Integration & Support


Handheld Integration & Support

People want their information, and they want it now. ITelligent offers various wireless synchronization services-BlackBerry Enterprise Server, ActiveSync® for iPhone, and ActiveSync for Windows Mobile Devices. Using a 2-Way Synchronization process, you will never again have to sync your device or manually retrieve data. Our servers "push" email and data to your mobile device, ensuring that the information on your device is th most current.

We work with and support the devices that your staff and organization uses for personal and business communications:

  • iPhone®
    •    o ActiveSync® for iPhone downloads messages to your phone as soon as they're received.
           Push service and real-time sync for Mail and Folders, Contacts, Calendar, and Tasks

  • Android®
    •    o ActiveSync support for your Android handset instantly updates email data on your phone.
           Instantly sync Mail and Folders, Calendar, Contacts

  • Windows Mobile®
    •    o ActiveSync for Windows Mobile for on-the-go access to messages, folders, and data.
           Get push email for your inbox with instant synchronization of Mail and Folders, Calendar,
           Contacts, Tasks, Notes

  • BlackBerry®
    •    o BlackBerry Enterprise Server (BES) support for wireless synchronization of mail data between
           Outlook and your BlackBerry device. Instantly sync Mail and Folders, Calendar, Contacts,
           Tasks, Notes, Global Address Lists

Mac Integration & Support


Mac Integration & Support

ITelligent loves Apple products. With millions of people using Macintosh computers, iPhones and iPads, knowing how to integrate Apple technology with other technologies is one of our specialties. The days when Microsoft ruled the business world and Apple was for artists is gone; now our clients demand the right tool for the job, and we agree. You need to maintain the flow of your business applications, communications, and mobile devices. Apple technology can be vital to that endeavor, and ITelligent can help with the correct integration. We love Macs and iPads, and we know the power of Microsoft and Linux environments. They can all work together, beautifully; just ask us.

Webcasting


Webcasting

For Webcasting, ITelligent believes it’s all about control. We can set up a dedicated, external webcast site, or an integrated webcast portal within your website. You can have full control and management of content and permissions, or we can manage it for you. You control how you want it to work.

ITelligent’s suite of tools allows customers to create a broadcast email with a comprehensive security structure: restrict your webcast by IP, schedule, login, or geography.

Using Webcasts for training? For sales? For multiple participant meetings? Want to capture the Webcast and distribute on disk? We can provide videographers or photographers, or do the editing and post work with your original material.

Webcasting is under control. With ITelligent, it's under your control.

Infrastructure & Cabling


Infrastructure & Cabling

Itelligent brings value to clients by providing a complete range of professional design and engineering services, including detailed analysis and needs assessment, itemized pricing, and IT redesign and restructuring. From Copper to Fiber Optics, indoor or outdoor Unity provides complete and thorough installation of all structured cabling systems. Our breadth of telecommunications experience enables us to guide clients through the design and installation process, accurately anticipating hidden installation obstacles that may arise.ITelligent provides its clients with cable management programs to ensure an efficient and organized approach to wire management. Using Computer Aided Design (CAD) Systems, our technicians can simplify maintenance and provide changes to wire management schemes. We also provide flexible post installation maintenance programs for cabling infrastructures.